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Portal Troubleshooting

Use this page when you cannot find a project or Storage Space, open files, or complete a Portal action.

Try these checks first

  1. Confirm the project selected in Portal.
  2. Return to Spaces and open the Storage Space again.
  3. Refresh the page if someone has just changed your access.
  4. Read the message beside a disabled action or the error shown after a failed action.
  5. If the problem continues, open Help requests when that workflow is available, or contact your administrator.

Common problems

Problem What to check
Portal or a project is missing You must be a member of that Portal project.
A Storage Space is missing Make sure the correct project is selected and ask the owner or Portal Manager whether you should have access.
Upload or delete is unavailable Your role on the space may be read-only, the space may be archived, or the action may be unavailable for the project.
Previous versions are missing The space may not keep versions, or your access may not allow version history.
Cannot invite someone Your Portal role or project delegation may require a Help request instead of a direct change.
External link or external-tool access is unavailable The project administrator may have disabled that function.

When reporting a problem, include the project name, Storage Space, file or action, time, and exact error text. Never send secret keys or passwords.